To ensure that you can use KYRAH jewelry for a long time, you can use our lifetime service after purchasing the product. We provide the following after-sales services and quality assurance.
Additionally, at the time of purchase, all products come with a "Quality Assurance Certificate" that guarantees that the products are manufactured and sold by KYRAH.
KYRAH after-sales service
[ Returns possible within 14 days ]
You can return the product within 14 days including the date of delivery, even if you made a mistake in your order or the product does not match your image. Please follow the steps below to process the return.
- Please contact customer service (firstname.lastname@example.org) with the purchaser's name, order number, product name, and reason for return within 14 days including the date of delivery.
- Please ship the entire set of products (including all accessories such as boxes and ribbons) as instructed by our customer service within the specified period.
- At our store, we will conduct an in-person appraisal of the lab-grown diamond and product, and confirm that it is an unused item.
- Once we have confirmed everything, we will process the refund to your designated account.
<Notes regarding returns>
- Limited to unused items. We cannot accept returns for items that have been approved for use at our store.
- Stamped products cannot be returned.
- When returning an item, you will need the complete product (including all accessories such as the box and ribbon), so please be sure to store it in a clean condition. If you do not have the complete set of products, you may not be able to return the product.
- We do not accept returns on semi-custom or custom-made jewelry, even within 14 days. This also applies to products for which you have created a customer-specific page.
- Within 14 days including the arrival date Example: If the product arrives on January 1st, please contact us by 23:59 (JST) on January 14th.
- We only accept requests for returns from the purchaser. Please note that we may ask you to confirm your ID.
[ Ring resizing (first time free) ]
We offer free resizing for the first time after purchase. Basically, the size can be changed by ±3. Products that can be changed up to ±2 sizes are listed on the product page.
After the first time, you can resize it for 5,500 yen.
*Please note that full eternity rings cannot be resized.
[ Stone fixing (1 year free) ]
We will refasten the stone free of charge within one year of purchase.
After the free period, it depends on the product and the size of the stone, but for example, a 1 carat solitaire ring can be refastened for 6,600 yen.
If you lose your stone, you can purchase only the stone at a special price.
[Repair (1 year free)]
If the product is damaged due to normal use within one year of purchase, we will repair or replace it free of charge.
After the free period ends, please contact us using the inquiry form, as costs will vary depending on the product and repair details.
[Cleaning (1 year free)]
We offer free cleaning within one year of purchase.
Depending on the product, we offer a new finish that will make your jewelry look like new again for a fee.
[Earring catch sales]
If you lose your earring catch, we also sell just the catch.
- Free warranty period -
If the product is damaged due to normal use within one year of purchase, we will repair or replace it free of charge. Regarding the above-mentioned "first time free" after-sales service, a fee will be charged for subsequent services even within the warranty period.
For repairs after the warranty period, please contact us using the inquiry form.
- Disclaimer -
The customer is responsible for the shipping costs when sending the product to us for repair or service.
Transfer fees for paying for repairs and services are to be borne by the customer.
We will only be able to return products within Japan.
If the product is damaged to the extent that repair is extremely difficult due to an accident or handling by the customer, or if materials such as stones are damaged or lost, we may not be able to accept repairs.
Depending on the condition of the product, complete repairs may not be possible.
Repairs and services do not guarantee complete identity of the product before and after the repair or service is performed.
We will not be held responsible for any wear or deformation that may normally occur due to implementation.
If a product is damaged or lost in addition to normal wear and deformation due to our negligence during repair or service, we will either replace it with an equivalent product or refund the purchase price of the product and any shipping costs incurred through this service. We will refund the shipping cost.
We cannot accept returns or exchanges for products that have undergone repairs or other processing.